The statement schedule is as follows:
Please find the appropriate range your account number falls in
- 000000001-007162899 mails the 1st week of the month
- 007162900-007218999 mails the 2nd week of the month
- 007219000-810021999-030000000 mails the 3rd week of the month
- 81002000-900999999 mails the 4th week of the month
Please provide PPC with a copy of your Tax Exempt Certificate. Fax to 817-877-3694 or mail to P.O. Box 966 Forth Worth, TX 76101-0966. Attention: Customer Service.
PPC accepts payments made by check, Telecheck, Visa, MasterCard, Discover and American Express.
Please contact PPC's Sales department at:
1 (800) 323-8724, option 6, or 1 (817) 332-3709, option 6, and request that your order be sent overnight or second day delivery for additional charges. If your order is before 5:00 Central Time it will be shipped the same day.
All shipments within the US can be expected within 7 to 10 business days. If you prefer your order be expedited, please contact PPC Customer Service. We also offer overnight and second day delivery options for an additional charge.
The primary reason is that each print book is printed as soon as the production of that particular book is finished. The printing and distribution doesn't depend on the timing of other books.
As soon as a particular book is printed, we immediately ship it to you.
For CDs, we often have several titles updating on a CD in any given month. As a result, we must wait until all of the books are complete before the CD can be manufactured and any of the CDs are delivered to you.
For example, a CD manufactured on the 30th of the month might include titles that were finished on the 5th of the month all the way up to those finished on the 25th of the month. In some cases, that means that a CD version can follow a print book by as much as 3 to 4 weeks.
If you own both versions and the timing difference causes major confusion to your staff (e.g., they’re not sure which version to use), you might consider waiting to use either version until you have both versions in hand.
We constantly strive to ensure that both the print and CD versions are delivered to you well in advance of common critical dates for the particular topic.
We do not have payment plans at the current time.
You will be billed when a product is released and should pay the invoice net 30 days.
*Your request must be submitted in writing using regular mail or fax on company letterhead.
All email requests must originate from the customer. The email from the customer must be from an email address that is specific to the company. For example, John.Smith@IBM.com is acceptable assuming the company is IBM but an email from John.Smith@AOL.com would not be acceptable. Any generic email addresses are not acceptable for name changes. (ie: @hotmail, @aol, @yahoo)
You must provide customer service with updated address information.
You must provide customer service with updated contact information.
Click here to see more information about access codes such as how you find them and how to enter them.
The Master Password is part of your permanent customer information, and is designed to open all the products you currently own. The master password security file is updated as each CDROM is manufactured.
Your Master Password is available on your invoice, or you may lookup your Master Password. To look up your Master Password, click the Lookup button in the middle of the PPC License Entry dialog box. Click Edit and then select Security Settings.
You must enter this code when installing the CDROM. To verifiy that your master password has been entered correctly, click Edit and then select Security Settings." Your master password will display in the box labeled Master Password.
The Master Password can also be added later. Click Edit and then select Security Settings. You may then enter your master password in the box labeled Master Password.
Go to ppc.thomson.com, click My Account, and use your PPC login and password to log in. Then select Current Active Holdings and scroll down to view the list of products, or you can select the Printable version of your current holdings to display an html spreadsheet, which you can print.
Checks, Credit Cards and Wire Transfers are accepted.
Payments by check should include the invoice or statement stub and can be mailed to:
RIA
P.O. Box 6159
Carol Stream, IL 60197-6159
Payments by Credit Cards: TTA accepts Visa, MasterCard, American Express, and Discover.
Credit card payments can be made by phone or by mail. To pay by phone call our Customer Care Department. To pay by mail write your credit card information in the space provided on the invoice stub and send it to:
RIA
P.O. Box 6159
Carol Stream, IL 60197-6159
Wire Transfer Information:
Harris Trust & Savings
Our Account # - 3915329
Our Routing # - 071000288
Name of the Account – Thomson Professional & Regulatory Inc
Phone #’s – 630-627-8380 & 877-895-3278
Physical Address – 111 W Monroe St – Chicago IL 60690-0755
International Wire Transfers:
Harris Trust & Savings
Our Account # - 3915329
Swift # - hatrus44
Name of the Account – Thomson Professional & Regulatory Inc
Phone #’s – 630-627-8380 & 877-895-3278
Physical Address – 111 W Monroe St – Chicago IL 60690-0755
Annual payments are available for subscription orders. Quarterly payments can be made for subscription orders over $300.00 and will be subject to a 6% surcharge.
Customer must request this from customer service.
*Your request must be submitted in writing using regular mail or fax on company letterhead.
All email requests must originate from the customer. The email from the customer must be from an email address that is specific to the company. For example, John.Smith@IBM.com is acceptable assuming the company is IBM but an email from John.Smith@AOL.com would not be acceptable. Any generic email addresses are not acceptable for name changes. (ie: @hotmail, @aol, @yahoo)
You must proivde customer service with updated information.
You must provide customer service with updated information.
Requests for permission to reproduce material contained in our products should be directed to:
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA 01923
Phone: (978) 750-8400
Fax: (978) 646-8600
e-mail: info@copyright.com
website: www.copyright.com
Permission will not be granted for any web republication requests.
Report #10 filing instructions say: Take out pages 1503-1510 and put in pages 1503-1511. The new index pages were inadvertenly not included in the mailing. The missing pages are being printed and mailed to subscribers.
Yes. Thomson Tax & Accounting offers access to your account info by logging on to Our Home Page, once there click on the link for Sales & Support, then go to Product Assistance Website; there you will need to set up a login ID and password [unique from Checkpoint ID & passwords]. Once logged in you can access your account service requests, submit service requests [if you have a specific request like a supplement replacement, etc], contact technical support or send us an email.
Not at this time. You can, however, call our Customer Care Department and pay for your invoice over the phone. We accept American Express, Discover, MasterCard and Visa.
TTA Federal Tax ID number is 75-1297386 and will appear on your invoices and statement starting in 2008.
TTA conducts business in all 50 states as well as the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and Guam. By law, we are required to collect and remit monies to those states which impose sales or use tax. Any applicable tax is clearly itemized on your TTA invoice.
TTA is registered in each state to collect applicable state, county, or municipal tax since we have sales representatives who actively solicit in every state.
If you are tax exempt, TTA must have a copy of your tax exemption certificate on file. The Customer Care Department is unable to determine your tax status when confirming an order. Please note that once an exemption certificate is on file, the TTA customer number will be "flagged" as tax exempt for future transactions.
If you have been charged tax incorrectly (and a certificate is on file), please contact us during our normal hours of operation 9am to 7pm Eastern Standard Time.
If your certificate is not on file, please fax your TTA customer account number along with exemption certificate to 914-749-5042, or mail to:
TTA Customer Care Department
Tax Exempt Form
117 E. Stevens Avenue
Valhalla, NY 10595
TTA sends out advanced renewals for those of our customers who do budgeting for the upcoming year. Also, this will allow you to evaluate your business needs and make your decision whether or not to renew. We send the advanced renewal invoice out 90 days in advance which allows you, the customer, to see what the cost will be for your subscriptions.
Keep in mind the payments are not due until the first day of the month of renewal [example: if the term on your renewal is 12/2007 to 11/2008 and you receive the invoice in September; your payment is not due until Dec 1st. You will also receive invoices each month there after until paid.]
Standing orders are shipped and billed as soon as the book is published and becomes available for public distribution. To verify the availability or shipment of a title, you can send an e-mail to Customer Service, or call our Customer Care Department.
All TTA subscriptions and non subscriptions renew automatically unless otherwise indicated. This takes away from the hassle of losing access to your subscriptions during tax season or not having those Codes & Regs shipped.
For TTA’s convenient return policy just contact our Customer Care Department.
If you wish to make changes to an existing subscription or to have it canceled, please contact your TTA Representative. If you do not know who your representative is, you can log onto Thomson Tax & Accounting - R&G Website and submit your zip code to find your local sales representative. Alternatively, you can also contact the Customer Care Department by dialing 1-800-323-8724 option #2.
Yes. To find out what titles, bundles and discounts TTA offers, please contact your local sales representative or our Customer Care Department.
Sorry, we do not offer automatic discounts on our book products for our subscribers. Though special offers are sometimes sent to subscribers and found on the Thomson Tax & Accounting - R&Gwebsite, there is not a permanent or standing discount available.
Yes. TTA offers a 30-day satisfaction guarantee on its paperback book subscription titles, web subscriptions and non subscription products. After placing the order, you have 30 days to review the material. If you are not satisfied, simply return the book within the 30-day period and/or contact our Customer Care Department for assistance.
Most of our web subscription services allow for a trial. Please contact your TTA Representative as they will be able to grant trial access or some will be available from the Thomson Tax & Accouning - R&G website.
TTA will replace broken or defective binders at no charge, provided that the subscription is still active. If you have a broken binder, or received one damaged, please have your account information ready and contact our Customer Care Department or email us at Customer Service. Please provide the reporter that the binder is from, as well as the volume that needs to be replaced.
No. You will need to call the 800 number provided, or send a service request to technical assistance.
To provide:
- Where-to-find-it guidance for Checkpoint, CDROM, print, & E-Form customers.
- Complimentary copies of source and editorial documents to subscribers (e.g. tax cases, Private Letter Rulings, Revenue Rulings, Revenue Procedures, Committee Reports, Appendices to Treatises, and State Statutes, Journal Articles)
- Help and identify errors, omissions and items relating to currency of information
- Answers to supplement/update filing questions
- Assisstance by forwarding questions to the editorial staff /product specialist as required for resolution
Editorial will not do case research and will not offer opinions, advice or speculations on how the law or its analysis applies to a particular situation.
The form may not be released yet and will appear on a later CD-ROM. If the form has been recently released, we can fax a copy to you in the meantime. Contact Editorial Questions.
See the Benefits Coordinator at #33,801 et seq. and #46,301 et seq.
Note: If the service does not include the information requested, you will be referred to the local Field Representative who will contact you to present and review other services which include the information needed.
This type of question must be referred to an editor or product specialist. Call us with your specific question.
We will need to confer with the appropriate editors for the material you are questioning. Call us and then we'll get back to you within 72 hours to advise you of the status of your request.
Editorial Questions will not answer specific fact questions but can help you identify the items which support your fact pattern or case study. Editorial Qustions provides where-to-find-it guidance for RIA subscribers. Editorial Questions may not research answers to specific questions nor may they offer opinions on how the law applies to particular situations.
In addition, Editorial Questions does not provide
- Product comparisons. This is handled by the Sales Representative
- Provide shipping and supplement mailings information. This is handled by Customer Service.
Requests for permission to reproduce material contained in our products should be directed to:
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA 01923
Phone: (978) 750-8400
Fax: (978) 646-8600
e-mail: info@copyright.com
website: www.copyright.com
Permission will not be granted for any web republication requests.
TTA offers complimentary copies of selected texts to schools, colleges and universities for consideration in classroom use. If you are representing one of these educational institutions, or are the professor, please contact our Educational Sales Department at 800-950-1215. Please make sure you have the name of the school and a phone number or e-mail address that we can reach you at, as well as the textbook in question.
Please note: All requests are reviewed and filled as appropriate. You will be contacted regarding the outcome of the request.
Yes. Just call our Customer Care Department and we will email a copy of our Postage Paid Return label which you’ll just have to affix to the package and put back in the regular mail.
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