Many people have pop-up blocking software installed on their computers. These products can be very helpful, but they often block useful programs and sometimes interfere with running a MicroMash CPE course.

• Google Tool Bar
• Yahoo Toolbar
• Microsoft Windows SP2/Internet Explorer 6.0
• MSN Toolbar
• AOL Toolbar
• Norton Internet Security
• Pop-Up Stopper
• Other Types of Pop-up Blockers

You are running Internet Explorer 7. Some of our older courses require a small patch to accomodate changes introduced by IE7.

Download the patch here:

1. http://micromash.net/support/ie7_patch/CPE.exe
2. When asked Do you want to run or save this file?, select Run.
3. Click the Update button.

A small number of our downloadable CPE courses were sent out with an issue causing them to "timeout" when attempting to register earned credit. This issue has been fixed in the downloadable courses that are currently available but if you are encountering this message on a course you had installed previously, you will need to download and apply this update. (Do not attempt to reinstall the entire course as you will lose the progress you've already earned and have to start over.)

1. First ensure your Internet connection is working when the registration attempt is made: in your Web browser, can you get to a page on the Internet?
2. If your Internet connection is OK, you will need to download and install the update from here: http://micromash.net/support/MMCreditRegUpdate/MMCreditRegUpdate.zip
3. When asked "Do you want to open or save this file", select Open.
4. The ZIP file contains one folder. Drag this folder to your Windows desktop to make a copy of it there. Open the new folder on your desktop.
5. Double-click the MMCreditRegUpdate.exe program icon and follow the on-screen instructions to update any installed MicroMash CPE courses.
6. After the update is finished running, you may delete the downloaded ZIP file as well as the folder containing the update program that you copied to your desktop in step 4. When you next open your course, you should be able to register your credit successfully.

Change settings by following these steps.

1. Go to Tools/Internet Options
2. Click on the Advanced tab
3. Un-check anything that has to do with Java (Sun)
4. Click the Apply button
5. Close the Internet Options Window
6. Click the Back button and the screen will re-load with a security warning on top. Please answer "yes" to all security warnings, etc. They pertain only to our program and will not harm the system.

Please note, If the above does not work then you may not have Microsoft Virtual Machine installed. You may download and install it by clicking on the following link:
ftp://m-mash.com/msjavx86.exe

You must say "yes" to this warning. If you answered "no" to this warning you must reboot your system and then launch the course and answer "yes".