Quickfinder Reference Libraries Online - Frequently Asked Questions
Quickfinder
In today’s world, which we know is largely based on the latest technology, it is essential that all companies revamp their website in order to meet the growing demand of user’s expectations. We feel that this new website provides a more customer-centric approach to Quickfinder’s online relationship with their customers. The new design is cleaner, functionality has been enhanced, and it is easier to quickly navigate around the site.
If you have any questions, comments or suggestions, please call us toll-free at 1.800.510.8997. We have also added a new message board with new functionality that will enhance the user experience.
If you have any questions or need further assistance, please do not hesitate to contact the Quickfinder Customer Service Department.
Submit a question at Service@Quickfinder.com
Fax us at 817.877.3694
Call us at 800.510.8997 (option 2 for Customer Service)
Our hours of operation are 7:30am-6:00pm Central Time
Click the My Account link located on the Left Navigation Bar and you will be prompted to login. Scroll down to see the invoice list which includes all invoices for the last 2 years. Click an invoice number to view and print it. To track a shipment, click Track.
All the FAQs currently available are listed on one of the tabs of this page.
On the Left Nav Bar click Browse Product Catalog.
Only persons wishing to order are required to register on our site. When you purchase a product click Buy Now and you will be prompted to login. If you are a new user click the Sign Up Now link. Then click the link that best fits you as a customer.
The link options are:
- My firm has an account with Quickfinder or PPC My firm has an account with Quickfinder or PPC
- My firm does not have an account with Quickfinder or PPC
If you choose option 1, you will need to provide an account number and a zip code for this account.
If you choose option 2, you will need to provide the required information to have an account set up.
Note: fields in red are required.
- Click the Forgot password link on the Sign In / Setup Account page.
- Enter the e-mail address you provided during the registration process and click Submit.
An e-mail containing your user ID and password will be sent to the provided e-mail address.
If you need to change your profile/account please call 1.800.510.8997, Monday thru Friday, 7:30AM to 6:00PM Central Time and speak to a Quickfinder Customer Service Representative.
If you have any questions or need further assistance, please do not hesitate to contact the Quickfinder Customer Service Department.
Submit a question at Service@Quickfinder.com
Fax us at 817.877.3694
Call us at 800.510.8997 (option 2 for Customer Service)
Our hours of operation are 7:30am-6:00pm Central Time
Quickfinder requires a unique user name and password for each customer who accesses our materials online. In other words if you’re logged in, no one else can use your username and password.
Since your usage needs may have changed recently, some of you may not have an appropriate number of registered users. With our recent system upgrade, you will likely be locked out if you exceed the number of users you currently own. If you have concerns about the number of licenses you own, please call our Sales Department at (800) 323-8724 and select Option 6.
We provide a Log Out option that formally logs you out of the system. If you close your browser without formally logging out of the system, you will not be able to log back in for 20 minutes. To prevent being temporarily locked out, always remember to use the log out option.
You have two options to choose from. Simply enter your term(s) in the search box and then select either:
- Site Search or
- Message Board
Then click Go.
Note: that the Site Search searches both the site and the message board. However Message Board will only search message board contents.
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The Navigation Toolbar provides a way to move around through your search results.
- Sync Toc: As you navigate through a title using its internal links, you may move through several different documents. To find out where you are, click Sync Toc to synchronize the table of contents with the document in your document window.
- Prev Match: After you perform a search, you can click Prev Match to navigate to the previous match in your hit list.
- Next Match: After you perform a search, you can click Next Match to navigate to the next match in your hit list.
- Clear Highlights: When you're in a document with your highlighted search words in it, you can use Clear Highlights to see the document without those highlights.
- Similar: Use Similar to refine your search results.
- Where Am I? As you navigate through a title using its internal links, you may move through several different documents. To find out where you are, click Where Am I? A small, new window will pop up that will tell you where you are.
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The Simple search appears above your document window, at the top right corner. Type in the word or phrase you're looking for, click the Search button, and results will be displayed from your entire collection. To navigate through those results, use the Navigation Toolbar.
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Click the Advanced Search tab to get to the Advanced search. In this form, you can type in the word or phrase you're looking for, along with several refining characteristics. You can also choose which titles you'd like to search. To navigate through those results, use the Navigation Toolbar.
In all search results, you have the option of using "Excerpts." Excerpts display the text around the word or phrase you've searched for in your results. This will help you determine whether the result is one you're looking for.

You have the option of displaying short, medium, long, or no excerpts. Use the pull-down menu in the top right of your results window.

After you've refined a search, you can save it to use again later. After you've gotten the results you want from either the Simple or Advanced search, scroll to the bottom of the results screen and click inside the "Save search as" box. Type in the name of your search, and click the "save" button.

To retrieve a saved search, use the pull-down menu at the top right of your screen.

Additionally, you now have more control over what you see in the document window. Using the tabs at the top of the document window, you can either view the document, the search results, or both.
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You'll probably recognize the Table of Contents (TOC) Window in Quickfinder Online. The "treed" TOC Window is now even easier to use. First, we've given you the ability to resize the TOC window. Place your cursor on the line between the TOC and the content window. When you see the double arrow, hold down your mouse button and slide the line left or right.
In addition, your titles are already alphabetized and organized for you.
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Also, notice that you have the option to "Hide Toc". When you click Hide Toc, it widens your document window. You can always get your TOC back by clicking Show TOC.
Yes. Basic registration is required.
- If you are an existing Quickfinder customer, and logged in to the website you can use your existing account to post messages.
- If you are not already logged into the web site you will be prompted to enter only a Screen Name & email address. Full registration is not required for using Message Board only.
You can start a new thread by clicking the New Thread button. If you are not already logged into the web site you will be prompted to enter your Screen Name & email address.
If you find a topic that interests you click on that topic and then click Reply to Post.
You have two options for searching on the Message Board.
- You can do a search from the top navigation on the Quickfinder site. Simply enter your term(s) in the search box and select Message Board and click Go.
- Once you have entered the message board system, you can search by clicking the Advanced Search link.
