Tax Alerts - Frequently Asked Questions

Tax Alerts URL is http://checkpoint.riag.com and then click the Practice Development tab.

Requirements for Tax Alerts are available in System Requirements.

Recommended minimum browser requirements for Tax Alerts are Microsoft Internet Explorer 6.x or FireFox 1.0 or Netscape Navigator 7.0.

View the help information for keyword searches found in Checkpoint.

View the help information for Table of Contents searches found in Checkpoint.

View the help information for Table of Contents searches found in Checkpoint.

You may have entered the wrong User Name and/or User Password. Re-enter your name and password in the appropriate fields and click Login. If your subscription has expired, you will have to renew it before you can gain access to Tax Alerts. If, after logging in, the opening page still fails to appear, the problem could be at our end. The site may be down or under construction. Please call Technical Support at 1-800-431-9025 (option 4) if, after a few attempts, the opening page does not render.

You are most likely using AOL as your browser. This error will not occur if you switch to Internet Explorer or Netscape Navigator.

This message usually indicates that your ID is already in use at another workstation. You may have closed an earlier browser session without logging out. A given user ID can only accommodate one user at a time.

You could also receive this message if you are not accepting cookies on your computer.

Click this email link and a response will be sent to your e-mail address.

If you use Internet Explorer 5.x, you must ensure that your network accepts JavaScript through the firewall. Otherwise, the top toolbar and navigation buttons may not appear.

It is recommended that you used Intenet Explorer 6.x or higher.

This problem can only be fixed by adjusting the resolution of your monitor. Use the Windows Settings feature. The optimal setting is 800 x 600.

RIA is continually upgrading its Tax Alerts software in an effort to provide you with the simplest yet most comprehensive research tool. Though upgraded features may seem foreign to you at first, we are sure that once you get a chance to test them out, you will become comfortable with them and appreciate their versatility. Your ability to use these new features should in no way be impaired by any modifications since you are already familiar with their basic functionality. If you need assistance, you can access Tax Alerts Help from the Top Toolbar.