WG&L uses editions to denote the release of its publications. These editions are denoted by a month and year in parentheses, ex: (2/06), following publication titles and in template headers. These indicate the month and year a publication began updating. Shipment typically occurs two to three months following the date in parentheses.

WG&L lists the edition of each e-Tools product in the tree selector, see example below.

WG&L also uses versions to denote the release of e-Tools products. To use this method of comparison, please refer to the Latest Version Report which can be accessed by going to the Tools menu in e-Tools and selecting Latest Version Report.

The editorial group will respond by email.

Generally 24 to 48 hours but it is solely up to the discretion of the editor, this is a free service from our editorial department therefore there is no actual timeframe that will be adhered to.

Questions to the editorial department must be concise and related to a specific WG&L product which you must own. Our editorial staff does not provide consultation services or legal service.

General Questions and Comments regarding products, content, and applications will be processed and responded to within 24 hours of submittal.

Copyright Requests will be reviewed and processed according to applicable laws regarding copyright. The request must be reasonable and you must own the corresponding product.

WG&L requires service packs to be installed prior to the installation of e-Tools to ensure product reliability and functionality. Additional information on service packs for Microsoft products can be accessed by clicking here.

WG&L's e-Tools requires Office 2000 with SP3, Office XP with SP2, Office 2003 or Office 2007. (Office Student/Teacher Edition is not supported. We recommend the use of Office Professional edition.) To review WG&L 's system requirements, click here.

Note: This install is recommended for experienced Network Administrators only.

Deploying WG&L's e-Tools products from an Administrative Install Point

The e-Tools products have been designed to take advantage of Microsoft's Windows Installer technology (MSI). One of the many benefits of this technology is the ease with which software can be readied for distribution. The basic process involves creating administrative install points for each product to be installed on a network share. These administrative install points are then used to deploy the product to client workstations. You can quickly and easily create an unattended installation and enable remote deployment to client workstations using Group Policy, SMS.

The Product Install Wizard makes the job of setting up your WG&L products even simpler. Just select the Administrative Install option to create an administrative install point for all of your WG&L products at once. This saves valuable time by automating an otherwise repetitive procedure.

Administrative Installation Point - A network share, called a software distribution point, that contains the packages (.msi files), any transforms (.mst files), and the program files and components.

Supported e-Tools Active Directory Deployment Methods:

• Assignment to Computer
• Assignment to User of e-Tools Framework
• Assignment to User of e-Tools Titles (see titles limitation below)
• Publish to User

Update Notes:

• You will need to create new Administrative Installation Points for Framework and all product templates that have updated.
• Framework must be deployed using the Upgrade option on the package which removes the old version and applies the new.
• Assignment to User works in Active Directory by creating an "advertised" shortcut to an executable which, when launched, completes the install of the product. While this will work for the e-Tools Framework, the e-Tools titles are Word and Excel templates. As such, they do not have an executable that can be used to advertise a shortcut to complete the install. A new feature in Windows Server 2003 with Windows XP workstations has a box ("Install this application at logon") which, if selected, will complete the install when logging into the system. Other systems will show the titles in Control Panel's "Add New Programs", and the "Add" button must be clicked by the user for the install to complete.

Important:
Before beginning this process, please verify that the system requirements are met on each workstation that will receive the e-Tools deployment. The installs will NOT complete if any of the system requirements are not met. The operating system must be Windows 2000 Service Pack 3 (or higher) or Windows XP Service Pack 1 (or higher). The system must also have Office 2000 Service Pack 3 (or higher) or Office XP Service Pack 2 (or higher) or Office 2003. See the Product Information Guide for more details on these requirements.

Group Policy - Additional Information:
Please refer to the following Microsoft Knowledge Base articles for additional information regarding deployment through Group Policy:

816102 - How To: Use Group Policy to Remotely Install Software in Windows Server 2003 http://support.microsoft.com/default.aspx?scid=kb;[LN];816102

314934 - How To: Use Group Policy to Remotely Install Software in Windows 2000 http://support.microsoft.com/default.aspx?scid=kb;EN-US;314934

Technical Support has no plans for in-depth assistance with administrative installs. We will continue to assist where possible, but lack the resources to perform network administration functions.

For Citrix installs, the program and templates will reside on the Terminal Services/Citrix server and not on the individual PCs.

If you see messages similar to:

"The server, while acting as a gateway or proxy to fulfill the request, received an invalid response . . ."
OR
"We are unable to verify which products you are licensed for at this time (the PPCMULTISELECTWS service is unavailable),"

you may need to provide an exception for ppcdownloads.thomson.com and/or ppc.thomson.com.edgesuite.net to allow your firewall and/or proxy servers to download and install your e-Tool and SMART e-Practice Aids – Risk Assessment products.

We recommend you work with your IT and your specific Firewall provider in creating the exception.

Leading personal firewall vendors include:

Personal Firewalls

Windows Firewall – http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx

Zone Alarm - http://www.zonealarm.com/store/content/support/support.jsp?dc=12bms&ctry=US&lang=en

Norton Internet Security - http://www.symantec.com/home_homeoffice/support/productdetail/index.jsp?pvid=nis_2008

Proxy Servers

Fortinet - http://support.fortinet.com/

Barracuda - http://www.barracudanetworks.com/ns/support/

Check Point - https://usercenter.checkpoint.com/support/

If you've installed an e-Tools product lately, you've seen the following Macro reminder message:

"Due to Microsoft's design, Macro Security Levels for MS Excel and for MS Word must be set correctly in order for WG&L's e-Tools products to operate. Instructions to change the security levels can be found in the e-Tools Product Information Guide."

For Office 2000, Office XP and Office 2003 users:

To change your Macro Security Levels in MS Word or MS Excel, do the following:

1. Launch either MS Word or MS Excel.
2. Go to the Tools menu and select Macro.
3. Select Security from the Macro sub menu.
4. In the Security screen dialog box click the radio button to select "Medium".
5. Click OK.
6. Perform the steps above for both MS Word and MS Excel.

For Office 2007 users:

To change your Macro Security Levels in MS Word or MS Excel, do the following:

1. Launch either MS Word or MS Excel.
2. Select the MS Office icon in the upper left hand corner of the screen.
3. Select the Word or Excel Options button accordingly.
4. Select the Trust Center option from left-hand pane.
5. Select the Trust Center Settings button.
6. Select the Macro Settings option from left-hand pane.
7. Select the Enable all macros option.
8. Select OK.
9. Perform the steps above for both MS Word and MS Excel.

When attemptimg to save an e-Tool document you receive an error 4198. (For this error to apply, Goldmine v6.5 or greater and WG&L's e-Tool’s must be installed on the same workstation. MS Office version must be 2000.)

Your options are:

• Preferred Workaround: Upgrade office version to XP or 2003.
• Optional Workaround #1: Uninstall Goldmine link to MS Office.
• Optional Workaround #2: Do not install e-Tools and Goldmine on the same workstation.

Anti-spyware products are removing registry entries that begin with any capitalization form of "PPC" in response to a Trojan virus. The virus targets a popular consumer product - not your PPC products. Unfortunately the PPC and WG&L e-Tool products as well as PPC's Smart e-Practice Aids-Risk Assessment are affected by the anti-spyware action since they rely on registry entries that begin with PPC.

Read the full Technical Bulletin. The latest pattern file as of 9/26/2007 no longer identifies PPC as a threat. Ensure that you get the latest pattern files before running the scan again.

The Office add-in for the WG&L Menu may have become disabled.

Windows XP users:

In MS Word, go to Help > About Microsoft Office Word. Select Disabled Items. If OBETWordVBACommon.dot is listed (Obetexcelvbacommon.xla in Excel), select it and click OK. Select Enable at the prompt.

Vista/Office 2007 users:

Click the Office button then select Word Options. Click Add-Ins on the left side menu. From the Manage drop-down menu, select Disabled Items and click Go. If OBETWordVBACommon.dot is listed (Obetexcelvbacommon.xla in Excel), select it and click Enable. If OBETWordVBACommon.dot is not listed, contact Technical Support.

The PPC Menu does not initially display as it did in previous Office versions in both MS Word and MS Excel. User must select the Add-ins tab (located in the top-right of the Word 2007 interface) in order to access the PPC Menu, Tickmarks and other related toolbar items.

You can view specific Vista and Office 2007 requirements here.